@gurney

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Just a dude 👱🏻‍♂️ living life to the fullest 🌞 New York native, but now living in L.A. 🌴 Love my family and friends ❤️

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Digital Native, Early Adopter, Apple IT Specialist. Thinks Different.

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teh pwnator tankrusher

I've watched teams spend three hours in virtual meetings trying to resolve issues that would have taken twenty minutes of whiteboard discussion in a shared space. I've seen brilliant insights get lost because the person who had them couldn't find the right moment to interrupt a structured video call. The most creative work happens in the spaces between formal meetings - hallway conversations, impromptu brainstorming sessions, casual problem-solving over coffee. These interactions can't be scheduled or replicated through technology. The Accountability Erosion Nobody Discusses When teams are distributed, accountability becomes much harder to maintain. Not because people are lazy or dishonest, but because the social pressure that naturally drives performance is significantly reduced. In office environments, slacking is socially visible. People can see who's leaving early, who's not contributing to discussions, who's consistently missing deadlines. This creates natural peer pressure that helps maintain performance standards. Remote work eliminates this visibility. Managers become dependent on self-reporting and formal check-ins to understand what's actually happening. High performers continue performing, but marginal performers often drift toward the bottom of their acceptable range. The result is increased performance variability within teams, which creates additional management overhead and can demoralize consistently high contributors. The problem was coordination and knowledge transfer. Complex engineering projects require constant informal communication between specialists. Questions that could be resolved with a two-minute conversation were becoming email chains that stretched over days. Technical decisions that used to involve quick consultations with colleagues were being made in isolation, leading to integration problems later. When we analysed their project delivery data, we found that their average project timeline had increased by 34% since moving to remote work, despite similar scope and complexity. The flexibility that improved individual satisfaction was destroying team effectiveness. The Training and Development Gap One of the most significant casualties of remote work has been informal learning and professional development. In office environments, junior team members learn constantly through observation, casual questions, and spontaneous teaching moments. They hear how experienced colleagues handle difficult situations, observe problem-solving approaches, and gradually absorb professional norms and standards. Remote work eliminates most of these learning opportunities. Junior staff members have to actively seek out information rather than absorbing it naturally, and experienced team members have to deliberately create teaching moments rather than sharing knowledge spontaneously. The result is slower professional development for newer employees and increased training burden on senior staff.

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Peter Gurney is a customer experience management expert, specializing in Voice of the…

Pete has 152 books on Goodreads, and is currently reading The Long-Legged Fly by James Sallis, Nemesis by Jo Nesbø, and The Hunter by Tom Wood

Python programmer, agile project manager, Debian developer, Odoo, percussionist, cat lover. Work at Camptocamp.