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Curriculum Vitae Name Shreenivas. Patgar. Address #74/A, 22 Cross, 2 BlockRajajinagar, Bangalore © 560010. Phone 3420342 Email [email protected][email protected] Objective Challenging position in software development or related areas that would best utilize my expertise in the business environment. Total Experience IT Experience 3+ Functional Experience 6 Years. Educational Qualification B.E Mechanical from B.M.S. College of Engineering, Bangalore. Skill Set Operating Systems Windows 9X , Windows Nt and Windows 2000 Server. Languages Java, UML. Web Technologies J2SE 1.3, JSP, JavaScript, Servlets, EJB, Java Beans, XML, JDBC, J2EE. Application Server Tomcat 4.0.Weblogic. Databases MySQL, Oracle. OOAD Tools Rational Rose. Testing Tool WinRunner. Summary of Experience Functional Experience Tool Room Engineer © Metal Closures Private Limited Was responsible for all Tool Room activities and over all maintenance of Power Presses. Have good exposure on Quality System Standards like ISO 9000 . Manufacturing Engineer © Process Pumps Private Limited Was responsible for maintenance and production of Process Pumps. Had additional responsibility of vendor development for sub contracting jobs. Production Engineer(Mining) © Ingersoll Rand India Limited. Was responsible for achieving production targets and material management. IT Experience Developer © Shriya Infotech (I) Private Limited Working as developer. (Oct 2002 © till date) Developer © Icust Relations Private Limited Was responsible for developmental activities and was also involved in developing requirements specification. (May 2000 © Sep 2002) Project Profile (In reverse chronological order) Service Management System Environment/Technologies JSP, Java Beans, MY-Sql, Java Script, Tomcat and Windows NT Client KNND ASSOCIATES PVT LTD., Duration Nov 2003 © Till Date. Team Size 5 Description Service Management System is a web-based application, which allows users to file new complaints and obtain a unique trouble ticket for a complaint filed that enables a specific complaint be tracked. This offers better customer service, while it helps the management to identify the problem areas and take corrective action.The application also helps users track the status of the complaint and resolve complaints timely. The system makes way for easier communication with Copeland©s concerned contacts for resolution of complaints. The system level interface captures the number and nature of the complaints filed and updates the database with every event. Role Developer Contribution Ø Client Communication, development and bug fixingØ Developed Audit Trial Module- Audit Trial Module helps users to keep trail of the flow of complaints and the owners of the complaints at each stage of complaint resolution.Ø Developed FSR Module- Creates Field Service Report against Customer Complaint and Complaint Resolution. Ø Developed Customer Registration Module- Interacts with Customer Module for registering and updating customer profiles. Supplier Strategy System Environment/Technologies JSP, Java Beans, Oracle 8i, Java Script, Tomcat and Windows NT Client Arrow Electronics India Limited. Duration Aug 2003 © Oct 2003 Team Size 2 Description Supplier Strategy System is a web-based application, which allows users to get information/reports on all transaction of any region against any Supplier.The application also helps users track the status of all transacton timely across any Locale. The system makes way for easier communication with Arrow©s concerned contacts/suppliers for resolution of any discribances.. Role Developer Contribution Ø Client Communication, development and bug fixingØ Developed Printing Module- Printing Module helps users to get Reports of all/each Suppliers against all/each Region .Ø Developed User Module- Interacts with User Module for registering and updating user profiles. Online Complaint Tracking System Environment/Technologies JSP, Java Beans, MY-Sql, Java Script, Tomcat and Windows NT Client Swathi Refrigeration. Duration April 2003 © July 2003 Team Size 5 Description Online Complaint Tracking System is a web-based application, which allows users to file new complaints and obtain a unique trouble ticket for a complaint filed that enables a specific complaint be tracked. This offers better customer service, while it helps the management to identify the problem areas and take corrective action.The application also helps users track the status of the complaint and resolve complaints timely. The system makes way for easier communication with Copeland©s concerned contacts for resolution of complaints. The system level interface captures the number and nature of the complaints filed and updates the database with every event. Role Developer Contribution Ø Client Communication, development and bug fixingØ Developed Audit Trial Module- Audit Trial Module helps users to keep trail of the flow of complaints and the owners of the complaints at each stage of complaint resolution.Ø Developed Customer Registration Module- Interacts with Customer Module for registering and updating customer profiles. Software Engineer Advanced Resource Management (ARM) Environment/Technologies EJB, JSP, Java, XML, Web Logic, JDBC, and Oracle8i, Windows NT. Duration Nov 2002 © Mar 2003 Client Esence Software Pvt. Ltd., Team Size 6 Description Developed a web-based resource management application, Advanced Resource Management (ARM), to efficiently deploy right resources for the right projects by way of mapping resource skill set and availability with project profile attributes. ARM arms the resource managers with the capability to monitor resource allocation, resource idling, mean time between projects etc to effectively increase resource productivity. ARM also helps HR managers to administer employee payroll and benefits. Role Developer Contribution - Implemented secured and privileged access levels to protect sensitive tasks from being accessed by regular users Designed and developed modules for Access control, Resource allocation, skills database, new hires, tracking! g and reporting Developed helper classes to interact with Session beans on behalf of Servlet as well as generate custom usage and status reports Used Bean Managed Persistence (BMP) in the Entity beans to implement create, delete, update and modify functions for business entities such as resources, projects and skills Work Flow Management System Environment/Technologies Java2, JSP, EJB1.1, Web Logic 5.1, Oracle, Windows NT. Duration Mar 2002 © Oct 2002 Client Thomson Multimedia Pvt. Ltd., Chennai Team Size 6 Description Workflow is a collaboration tool that allows solving problems. There are two primary use cases: (a) synchronous collaboration that allows people to solve problems in real-time, and (b) asynchronous collaboration that allows people to participate in a specified work flow or process as individual contributors to collectively solve a problem according to the rules embodied in a particular business process. Role Developer Contribution Ø Conceptualized and documented the product requirements.- Involved in enhancing the existing Workflow application to distributed application. Involved in design and development of the new distributed architecture. CRM Application for e-Support Environment/Technologies JSP, Java Beans, MY-Sql, XML, Java Script, and Windows NT. Client Thomson Multimedia Pvt. Ltd., Chennai Duration July 2001 © Feb 2002 Team Size 6 Description Thomson Multimedia Pvt. Ltd. has 32 service centers and 9 franchises spread across length and breadth of India with HO in Chennai. We were entrusted to develop a web-based application to connect seamlessly all these centers for providing after sales service and support.This application supports closed-loop problem resolutions with call handling, schedule optimization, depot repair, parts logistics, and service level inventory management.As Phase-I, it has been deployed at HO and 3 service centers in Chennai. Role Developer Contribution Ø Client Communication, development and bug fixingØ Developed the Customer Module,- Helps users to create and manage customer profiles.- Interacts with the Cases Module for creating and managing Cases for a customer.Ø Developed the Default Home Page Module,- Writes and Reads an xml file which providing users option to choose a default start page when they log into the application. ICust Mendo Ô (Product) Environment/Technologies JSP, Java Beans, MY-Sql, XML, Java Script, and Windows NT Duration Dec 2000 © June 2001 Team Size 6 Description Icust Mendo allows consumers to find solutions to common problems, register complaints and helps service departments resolve customer complaints while it offers the organization©s sales force, automated tools to manage Leads, Prospects Opportunities and forecasts. The application is a web based Intranet/Internet application and is accessible anytime anywhere to users. Icust Mendo is customized by extending the basic functionalities provided in ICust Scaffold©, ICust©s CRM framework. Role Product Developer Contribution Ø Developed the Administration Module,- Helps users to create and manage the application.- Interacts with the almost all module of the application and serves as the heart of the application.Ø Developed the Online Case Capture Module Help Desk Software System Solution (HD3S) Environment/Technologies JSP, Java Beans, Oracle, Java Script, Win 2K Server and Windows 2K Professional Client City of Fort Lauderdale, Florida Duration May 2000 © Nov 2000 Team Size 5 Description The City of Fort Lauderdale sought our service to replace its existing character based, UNIX helpdesk application with a state-of-the-art application to streamline their Ø Help-desk call initiation and tracking processØ Knowledge base for future call reference, and Ø Comprehensive trend analysis and report writing system. The system is used to manage the City©s internal help desk from initial call creation to problem resolution utilizing existing data sources for caller identification. The City uses this system to track call history, escalate calls to the appropriate technician, create a knowledge base of standard resolutions, report on any and all stored data, as well as manage and track workflow and customer service efficiency. Role Developer Contribution Ø Client Communication, development and bug fixingØ Developed the Auto-Ticket Generation and Routing Module,- Provides administrators option to configure and customize valid ticket numbers for identifying and tracking each case (complaint) in the system.- Interacts with Routing Engine to route the complaints to the concerned user. Personal Information Fathers Name : A.R.Patgar. Date of Birth : 07.03.1972. Marital Status : Married. Languages Known : Kannada, English, Hindi

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